Frequently Asked Questions

How can I find out if a person is at your facility? This information can be obtained only if you are the resident’s parent, grandparent, or legal guardian. Any other inquiries for Lancaster County residents can be made to the Juvenile Probation at (717)299-8161, or the Children & Youth Agency at (717)299-7925. For residents from other counties, please contact your respective county’s Juvenile Probation Office or Children & Youth Agency. How do I know when a resident has visitation? Program and housing location determines a resident's visitation schedule. Click here to view Detention's visitation schedule. Click here to view Shelter's visitation schedule. How do I contact a resident in the event of a family medical emergency? In the event of a family medical emergency, family members should contact a facility supervisor at (717)299-7821 with the following information: • Name of resident • Name and contact number of the person providing the information • Name of the person hospitalized and their relation to the resident • Name and telephone number of the hospital Does a resident need money while being held at the facility? No. Everything is provided for our residents. Where are my child's court hearings held? Detention and Shelter Hearings for Lancaster County residents are held at the Youth Intervention Center. For the exact date and time, please contact our facility (717-299-7821). Click here for directions to the Youth Intervention Center. Adjudication and Disposition Hearings for Lancaster County residents are held at the Lancaster County Courthouse. Please contact the Juvenile Probation Office (717-299-8161) of the Children & Youth Agency (717-299-7925) for date, time, and courtroom location. Click here for directions to the Lancaster County Courthouse. For residents from other counties, please contact your respective county’s Juvenile Probation Office or Children & Youth Agency for court dates, times, and locations. Can a resident's personal medications be brought in to be used while they are at your facility?  Yes. You may bring your child's medication to our facility in its originally prescribed container or packaging. Once the medication had been examined by our facility nurses, and approved by our facility's physician, your child will be administered their prescribed medication. What if my child becomes sick or injured while at your facility? Your child will receive immediate medical attention from our facility nurses and physician, and will be transported to a local hospital emergency room if necessary. The facility will contact you if this situation were to occur. What if my child has a pre-arranged medical/dental appointment prior to entering your facility? Will they be able to go? You will need to provide this information to the child's probation officer/caseworker and the Youth Intervention Center in advance. The Juvenile Probation Office, Children & Youth Agency, and our facility’s medical department will determine whether or not this appointment will occur. You will be made aware of the outcome of such a decision.